RETURNS POLICY

We hope you love your Portrait Mood Atelier piece.
However, if it does not meet your expectations, we offer the following:

Returns Eligibility

• Items must be returned within 14 days of delivery.
• Items must be unused, unworn, and in original condition.
• All packaging, dust bags, and accessories must be included.

Non-returnable Items

• Pre-order items (made specifically for you)
• Limited-edition or numbered pieces
• Items damaged due to improper use or care

Exchanges

We offer exchanges for size, color, or model depending on availability.
Please contact our team for assistance.

Refunds

Approved refunds will be processed back to the original payment method within 7–14 business days.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.